Letter of complaint

As consumers, often we do not feel satisfied or simply we detect a mistake in something for what we have paid.

The letter of complaint serves to carry out resources in these situations.

Remember that it is important to preserve the calmness and the patience. This is not in the habit of being a fast process. Neither uses a threatening or angry tone. Simply be polite.

If it does not work, always you can consider the fact of realizing a formal demand.

Example

Information and address of sender

Marina García Muñoz

C/Conde de Aranda, 78

28001Madrid

Tel. 91 444 66 88 / 666 666666

e-mail: marina.garciamunoz@xxx.es

Madrid, June 9, 2004

Information and address of the addressee

Mr. Ignacio Soria Méndez

C/Fernández de los Ríos, 34

28015

Madrid

Dear Mr. Soria,

Ref: (number of account, if it appropiated)

The day (dates), I bought an article that cost 150 $ in (name of the store).

Having checked my summary of credit card I observed that you charged two times the same article. To solve the problem, I would be grateful that you accredits to my account $150. I attach copies of the receipt.

I wait for your response and solution for my problem, and foresee to receive your news before (specify a limit of time).

Be served to communicate with me in the address before mentioned or by telephone (numbers of the house and the office with code of area).

Sincerely,

Marina García Muñoz

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