Letter of excuse

To write a good letter of excuse the ways are the most important. We can use it to ask for pardon in the cases that we believe necessary (as misunderstandings, etc ...). We must clarify the motive for which we apologize and try to propose some solution.

Example

To attach Letterhead of the Company

Information and return address

Information and address of sender

Marina García Muñoz

C/Conde de Aranda, 78

28001Madrid

Tel. 91 444 66 88 / 666 666666

e-mail: marina.garciamunoz@xxx.es

Madrid, June 9, 2004

Information and address of the addressee

Mr. Ignacio Soria Méndez

C/Fernández de los Ríos, 34

28015

Madrid

Dear

We are very sorry about any inconvenience that our company could have caused to you with regard to the obtaining of the document that you have needed two weeks ago. Just we want to send this brief note to apologize. We are conscious that we have caused a disadvantage and we have decided to reimburse all the money that you have invested and paid for our services, as sample of our comprehension in this matter. Please, accept our more sincere excuses.

Staying to your entire disposition, we say goodbye.

Yours truly,

Marina García Muñoz

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